Gravity Power Solution
Privacy Policy
Your data, protected: We safeguard your personal information across our website, app, rental workflows, and support operations.
Information We Collect
- Full name, contact number, email address
- Delivery address, and company details for corporate clients
- Aadhaar, PAN, GSTIN (for KYC verification)
- Payment details (UPI/bank/card) processed securely via payment gateway
- Rental agreement confirmation and device installation data
How We Use Your Data
- Verifying identity (KYC compliance)
- Managing rental booking, billing, and auto-debit via UPI/eNACH
- Generating invoices and service documents
- Providing customer support and AMC alerts
- Sending notifications via WhatsApp/SMS/email
- Statutory and legal compliance
Data Storage & Security
- Personal data stored on secure cloud infrastructure
- Payment data handled by PCI-DSS compliant gateways; not stored by Gravity Power Solution
- Access restricted to authorized personnel only
Data Sharing
We do not sell, rent, or trade your personal data. We may share it only with:
- Authorized service engineers for delivery/support
- Government agencies when legally required
- Verified third-party payment providers (e.g., Razorpay, Cashfree, SBI, IDFC Gateway)
Retention of Information
- KYC and transaction data retained for the legally mandated period (usually 5–7 years)
- You may request data deletion after service discontinuation by emailing us
Communication
- Transactional alerts and service notifications via WhatsApp, SMS, or email
- Opt-out of promotional emails anytime using the unsubscribe link
Your Rights
- Access your data
- Request correction or deletion
- Withdraw consent (where applicable)
To exercise your rights: write to info@gravityups.in with your registered contact details.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
Contact
Email: info@gravityups.in
Phone: +91 9071615552 / 080 3572 4073
Website: https://gravitypowersolution.com