Overview

We maintain a customer-friendly and transparent cancellation process, aligned with our auto-debit billing system for inverter and UPS rentals.

Cancellations Before Equipment Delivery

• Clients may cancel their rental booking before equipment dispatch.
• Full refund will be processed within 7 working days.
• If equipment is already dispatched or installed, the first month’s rental is non-refundable.

Return After Delivery (Early Closure)

• If you return the product before your rental tenure ends, an early closure fee applies.
• The early closure fee equals 3 months’ rent for that product.
• If you have paid advance rent, no refund is applicable on early return.

Cancellations After Rental Period Ends

Every rental is activated for a fixed period (e.g., 3, 6, 12 months).

Auto-Debit Cycle – UPI/NACH/Card

• All rentals are billed in advance via:
  • UPI (Google Pay, PhonePe, etc.)
  • Bank Mandate (eNACH)
  • Debit/Credit Card (if enabled)
• Cancellations after an auto-debit will take effect from the next billing cycle.
• No refunds are applicable for the ongoing billing month.

How to Cancel After Rental Completion

Just contact us and we’ll handle the rest:

• Email: info@gravityups.in
• WhatsApp/Call: +91 9741952744 / +91 9071615552 / 9019578587 / 080 3572 4073

Refunds (If Applicable)

• Pre-delivery cancellations or duplicate payments (if any) will be credited to the original payment method within 7 business days.

Contact

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