Gravity Power Solution

Gravity Power Solution
Refund & Cancellation Policy
Effective Date: 01-08-2025 Company: Gravity Power Solution Email: info@gravityups.in • Phone: +91 9741952744, +91 9071615552, 9019578587, 080 3572 4073
Aligned with Auto-Debit: This policy applies to inverter/UPS rentals billed via UPI/eNACH/Card auto-debit.

Overview

We maintain a customer-friendly and transparent cancellation process, aligned with our auto-debit billing system for inverter and UPS rentals.

Cancellations Before Equipment Delivery

  • Clients may cancel their rental booking before equipment dispatch.
  • Full refund will be processed within 7 working days.
  • If equipment is already dispatched or installed, the first month’s rental is non-refundable.

Return After Delivery (Early Closure)

  • If you return the product before your rental tenure ends, an early closure fee applies.
  • The early closure fee equals 3 months’ rent for that product.
  • If you have paid advance rent, no refund is applicable on early return.

Cancellations After Rental Period Ends

Every rental is activated for a fixed period (e.g., 3, 6, 12 months).

At Period Completion

  • Continue with the same equipment, or
  • Request pickup and termination of service.

Renewal Notice

  • To avoid auto-debit for the next period, notify us at least 2 weeks before the next due date.
  • If no cancellation notice is received, the rental auto-renews and auto-debit proceeds as scheduled.

Auto-Debit Cycle – UPI/NACH/Card

  • All rentals are billed in advance via:
    • UPI (Google Pay, PhonePe, etc.)
    • Bank Mandate (eNACH)
    • Debit/Credit Card (if enabled)
  • Cancellations after an auto-debit will take effect from the next billing cycle.
  • No refunds are applicable for the ongoing billing month.

How to Cancel After Rental Completion

Just contact us and we’ll handle the rest:

  • Email: info@gravityups.in
  • WhatsApp/Call: +91 9741952744 / +91 9071615552 / 9019578587 / 080 3572 4073
We will:
  • Deactivate auto-debit
  • Schedule equipment return
  • Close your account with a final acknowledgement

Refunds (If Applicable)

  • Pre-delivery cancellations or duplicate payments (if any) will be refunded to the original payment method within 7 business days.

Contact

Email: info@gravityups.in

Phone: +91 9071615552 / 080 3572 4073

Website: https://gravitypowersolution.com

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