Gravity Power Solution
Refund & Cancellation Policy
Effective Date: 01-08-2025
Company: Gravity Power Solution
Email: info@gravityups.in • Phone: +91 9741952744, +91 9071615552, 9019578587, 080 3572 4073
Aligned with Auto-Debit: This policy applies to inverter/UPS rentals billed via UPI/eNACH/Card auto-debit.
Overview
We maintain a customer-friendly and transparent cancellation process, aligned with our auto-debit billing system for inverter and UPS rentals.
Cancellations Before Equipment Delivery
- Clients may cancel their rental booking before equipment dispatch.
- Full refund will be processed within 7 working days.
- If equipment is already dispatched or installed, the first month’s rental is non-refundable.
Return After Delivery (Early Closure)
- If you return the product before your rental tenure ends, an early closure fee applies.
- The early closure fee equals 3 months’ rent for that product.
- If you have paid advance rent, no refund is applicable on early return.
Cancellations After Rental Period Ends
Every rental is activated for a fixed period (e.g., 3, 6, 12 months).
At Period Completion
- Continue with the same equipment, or
- Request pickup and termination of service.
Renewal Notice
- To avoid auto-debit for the next period, notify us at least 2 weeks before the next due date.
- If no cancellation notice is received, the rental auto-renews and auto-debit proceeds as scheduled.
Auto-Debit Cycle – UPI/NACH/Card
- All rentals are billed in advance via:
- UPI (Google Pay, PhonePe, etc.)
- Bank Mandate (eNACH)
- Debit/Credit Card (if enabled)
- Cancellations after an auto-debit will take effect from the next billing cycle.
- No refunds are applicable for the ongoing billing month.
How to Cancel After Rental Completion
Just contact us and we’ll handle the rest:
- Email: info@gravityups.in
- WhatsApp/Call: +91 9741952744 / +91 9071615552 / 9019578587 / 080 3572 4073
We will:
- Deactivate auto-debit
- Schedule equipment return
- Close your account with a final acknowledgement
Refunds (If Applicable)
- Pre-delivery cancellations or duplicate payments (if any) will be refunded to the original payment method within 7 business days.
Contact
Email: info@gravityups.in
Phone: +91 9071615552 / 080 3572 4073
Website: https://gravitypowersolution.com