Gravity Power Solution is committed to protecting your privacy and personal data when you use our services, website, mobile app, or engage in any rental transaction with us.

1. Information We Collect

We collect the following personal information from clients:

• Full name, contact number, email address
• Delivery address, company details (for corporate clients)
• Aadhaar, PAN, GSTIN (for KYC verification)
• Payment details: UPI, bank account, or card info (processed securely via payment gateway)
• Rental agreement confirmation & device installation data

2. How We Use Your Data

Your data is used for:

• Verifying identity (KYC compliance)
• Managing rental booking, billing, and auto-debit via UPI/eMandate
• Generating invoices and service documents
• Providing customer support and AMC alerts
• Sending notifications via WhatsApp/SMS/email
• Statutory and legal compliance

3. Data Storage & Security

• All personal data is stored on secure cloud infrastructure.
• Payment data is not stored by Gravity Power Solution directly — it is processed via secure, PCI-DSS-compliant payment gateways.
• Access is restricted to authorized personnel only.

4. Data Sharing

We do not sell, rent, or trade your personal data. Your data may be shared only with:

• Authorized service engineers for delivery/support
• Government agencies if legally required
• Verified third-party payment providers (e.g., Razorpay, Cashfree, SBI, IDFC Gateway)

5. Retention of Information

• KYC and transaction data is retained for the legally mandated period (usually 5–7 years).
• You may request data deletion after service discontinuation by emailing us.

6. Communication

• We may send transactional alerts and service notifications via WhatsApp, SMS, or email.
• Clients can opt-out of promotional emails by clicking the unsubscribe link.

7. Your Rights

As a user, you have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent (where applicable)

To request any of the above, write to info@gravityups.in.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website.